Channels

Connect WhatsApp

Use the official WhatsApp Cloud API by Meta — no third-party BSP required.

By ReplyFront Team · Last updated June 8, 2026

Prerequisites

A Meta Business account (verified for production).
A phone number provisioned for WhatsApp Cloud API.
A Meta App with the WhatsApp product added.

What to copy

App ID + App Secret
Phone Number ID (from WhatsApp → API setup)
WhatsApp Business Account (WABA) ID
A permanent system user token (recommended — temporary tokens expire in 24h)
A verify token (you make this up)

Webhook

Callback URL: https://app.replyfront.com/webhooks/whatsapp
Verify token: (the one you set in ReplyFront)
Subscribe:    messages

Templates & the 24-hour window

Outside the 24-hour customer-initiated window, you must send approved message templates. The ReplyFront AI will never break this rule — it stays silent and pings you for handoff if a manual template is required.

Test sending

Send a hi from your WhatsApp number to your Cloud number. You’ll see the conversation appear in your inbox within seconds.

AI assistant

Persona & safety.

Flow builder

Trigger automated replies.